Settlements Specialist

The Settlements Specialist will perform the day-to-day settlement process for merchant transactions. This will include providing exceptional customer service to merchants as necessary. Thus, the ideal candidate is highly organized with excellent problem-solving skills to address any issues that may arise.

Primary Duties And Responsibilities (Other Duties May Be Assigned)

• Perform the day-to-day settlement process for our entire merchant base
• Setup of new merchants in our GL system and maintain records for all updates/changes
• Reconcile accrued balances and payments on a daily basis
• Investigate transaction discrepancies and resolve issues in a timely manner
• Assist Customer Support at a Tier 2 Level for any merchant related items
• Produce various reporting/KPIs on settlement activity
• Produce 1099s on an annual basis
• Collaborate with internal teams and billing to ensure seamless operations
• Assist in the development and implementation of settlement procedures and best practices
• Act as a backup to the Billing Specialist
• Provide support to the broader Accounting Department when needed

Required Skills

• 3+ years of Accounting or experience in a similar role
• Bachelor’s degree is a plus
• Prior fuel card/payment experience is a plus
• Self-motivated and able to work with minimal supervision in a dynamic environment
• Excellent communication skills, both verbal and written
• Must be detail oriented, organized, and able to multi-task
• Ability to effectively interact with and relate to internal and external audiences of all levels
• Must be flexible with a “can do” attitude and have remain professional under high pressure situations
• Ability to solve problems using data from multiple sources
• Able to retain and protect confidential material
• Proficient in Microsoft Office applications, particularly Excel
• Experience with NetSuite is a plus
• 1099 experience is a plus